ATMIAConferences.com:EuropeanATMs

DAY ONE – MONDAY 11th MAY 2009

8:00

Registration & refreshments

9:00

Keynote Panel Discussion: The Impact of the Financial Crisis on Self-Service Banking

Welcome & opening remarks

Aleksandra Lubavs, UK Sales Manager, Diebold
Aravinda Korala, CEO, KAL
Ian Kerr, CEO, Level Four Software

Claire Shufflebotham, Global Marketing Manager, Mobility & Multi-channel Solutions, NCR
Craig Broom, Cards Service Line Director, Vocalink

Dennis Boyle, Product Manager, Fiserv
John Ennis, Banking Director - UK, Wincor Nixdorf

10:15

Coffee & exhibits open

11:00

Stream 1: Cash Handling -
Deposits and More

Stream 2: ATM Networks

Deposit automation at Finansbank – a success story

This session will explain strategic decisions such as charging for teller deposits to optimise transaction migration. It will also consider operational issues such as service and security, and will finish by considering the future, including the potential for cash recycling.

Alim Ocakli, Senior Vice-President – General Banking Operations, Finansbank (Turkey)

Co-operation vs. competition

When it comes to ATMs, Finland’s banks have embraced a level of collaboration not seen in any other country. What impact has this approach had on the country’s ATM market, and could it be replicated elsewhere?

Altti Kuorikoski, Managing Director, Automatia (Finland)

Cash recycling: getting the right balance

Is cash recycling at the ATM a necessity or a luxury? What are the key success factors for the deployment of recycling ATMs, and how can banks balance cash-in and cash-out at each location?

Jürgen Maier, Head of Product Management – Cash Services, Credit Suisse (Switzerland)

The Ukrainian market for ATM processing

An introduction to this dynamic market, featuring an overview of the role of the processing centre, a summary of recent developments and a review of future opportunities.

Rodney Farmer, Consultant, Raiffeisen International (Austria) and Executive Advisor, UPC (Ukraine)

New transactions via deposit automation technology
An examination of how ATMs can handle foreign exchange transactions, cash-based bill payments and more using automated note acceptance functionality
Sergey Sergeev, Head of ATMs, MasterBank (Russia)

ATM profitability at low usage levels

ATM provision remains poor in areas of lower population density. This session looks at how to improve profitability at low usage levels by cutting costs, and re-evaluates the roles of the various operational stakeholders.

Sergio Uran, Senior Consultant, KARPOS & former Managing Director, MBU (Croatia)

12:30

Lunch & exhibits open

14:00

Stream 1: Branch Banking Processes

Stream 2: Customer Convenience and the ATM

Optimising retail banking processes - successful integration of hardware, software and services

How can vendors help banks to optimise their processes and, at the same time, to open up new fields of business?

Kettil Stenberg, Managing Director, Wincor Nixdorf (Finland) and Tomi Viinikainen, Product Manager, Nodea Bank (Finland)

Off-site ATMs in Germany: boom or bust?

High interchange has made Germany attractive to ATM deployers, but the current fee structure is under pressure. This session evaluates winning strategies, in the light of the evolving opportunities and threats.

Kersten Trojanus, CEO, InterCard Cash Services (Germany)

The cash-protected open branch concept

A case study in which technology enables a secure and process-oriented branch transformation

David Wetzel, Vice President & General Manager – EMEA West, Diebold and Geert van Mol, Director of New Distribution Model and Project Office – Personal Financial Services, Dexia Bank (Belgium)

The role of ATMs in mobile payments

Mobile payments service M-Pesa has gathered 5.5 million users, many of whom are unbanked. Convergence with ATM infrastructure has been achieved using a cardless solution developed by independent ATM deployer PesaPoint

Bernard Matthewman, Managing Director, PesaPoint (Kenya)

A new life for the ATM channel

The majority of ATMs are in prime locations that are visited by thousands of consumers every day. This session looks at new ideas to significantly improve the ATM deployer’s ROI, enhance the consumer experience and maximise revenue-generating opportunities
Mike Foster, Sales Director, BankZone (Norway)

15:30

Coffee & exhibits open

16:15

Stream 1: ATM Availability

Stream 2: Enhancing ATM Profitability

Making outsourcing work

A review of Rabobank’s recent pilot of full-service ATM outsourcing, including a look at the bank’s analysis and plans for further outsourcing of self-service terminals

Ruud Kolijn, Head of Cards, Cash & Savings, Rabobank (Netherlands)

DCC: a new revenue stream for deployers?
Dynamic currency conversion allows ATM owners to offer customers a new service, while generating foreign exchange commission that would previously have accrued to card issuers. What is the potential for this technology?
Mike Smith, Director, Raphaels Bank (UK)

The world’s largest self-service network

This presentation will study the development of a network of almost 40,000 terminals, the challenges to growth and its use for marketing and selling the bank’s services; describe integration with other channels including Internet banking, and look at future challenges.
Sigmar Milton Mayer Filho, Head of New Business Channels, Banco do Brasil (Brazil)

Making money work for you

A case study describing how to generate cost savings by optimising the ATM channel

Vladas Lapinskas, Executive Director, BS/2 (Lithuania) and Vladas Monkus, Vice President & Deputy Head of Administration for IT, Bankas Snoras (Lithuania)

Alternative models for ATM operations
Some banks are outsourcing an ever-greater range of functions in their self-service channel, including ownership of hardware and selection of off-site locations. What is driving this trend, and what benefits and challenges does such an approach present?
Craig Broom, Cards Service Line Director, Vocalink (UK)

17:30

Drinks reception

DAY TWO – TUESDAY 12th MAY 2009

8:00

Re-registration & refreshments

9:00

Stream 1: Software

Stream 2: SEPA and the ATM

Opening remarks

A new approach to end-to-end testing for the ATM service
The increasing complexity of the ATM channel introduces new challenges for deployers trying to keep up with change. How can you increase test coverage, reduce risk and save money at the same time?
Jim Tomaney, Programme Manager - Technology Office, Barclays (UK)

Panel Discussion

Leonor Machado, Chair of Cash Working Group, European Payments Council

Filipe dos Santos, Head of Office, EAPS
Marc Temmerman, Executive Vice President, Visa Europe

Ian Kerr, CEO, Level Four Software

The win-win of a multi-channel strategy
Customers increasingly demand more convenience and higher levels of service from their bank, whenever and wherever they choose to interact. Experience shows that personalised communication and targeted marketing online, at the ATM, in the branch, or on the phone transform these consumer touchpoints into sales channels, and add to the bottom line
Rahul Bhagat, Country Head, Retail Liabilities, Marketing and Direct Banking Channels, HDFC Bank, India and Claire Shufflebotham, Global Marketing Manager, Mobility & Multi-channel Solutions, NCR

10:15

Coffee & exhibits open

11:00

Stream 1: Software - Continued

Stream 2: ATMs in Africa

Worldwide ATM software trends

In a joint presentation, KAL presents its view of the global ATM software trends for 2009 and Citibank discusses its reaction to the trends and how it is meeting the ever-changing needs of their vast and complex global ATM network

Aravinda Korala, CEO, KAL (UK) & Wayne Malone, Head of Consumer Payments and CitiShare, Citibank (USA)

ATMs in Nigeria – past, present and future

A special joint session featuring two leading banks

- Introduction to ATMs in Nigeria

- First Inland Bank deployment strategy

- Guaranty Trust Bank deployment strategy

- Prospects and challenges

Kingsley Emu, Divisional Head – Retail Banking, First Inland Bank (Nigeria) and Dare Adeyeri, General Manager & CIO, Guaranty Trust Bank (Nigeria)

Multivendor software in a developing market

When deployers are focusing on rapid expansion of their ATM network, other projects attract a lower priority. This session attempts to describe the benefits of adopting multivendor software for banks in these markets.

Barbaros Uygun, Senior Vice-President – Delivery Channel, Garanti Bank (Turkey)

The ATM as a tool for financial inclusion

South African’s banking community has a strong collective commitment to improving financial inclusion. This presentation will examine Nedbank’s part in this programme, and the role played by the self-service channel

George Chirwa, Head of ATMs and Self-Service Terminals, Nedbank (South Africa)

12:15

Lunch & exhibits open

13:45

The Future of Cash

SECA: The Single Euro Cash Area

“SECA” is a reality for consumers – but not for banks, merchants, professional cash handlers and vendors. This session will describe the EPC’s vision of the future.

Leonor Machado, General Manager – Payments, Caixa Geral de Depósitos(Portugal) & Chair of Cash Working Group, European Payments Council

Cash versus cards – let the battle commence

While the banking industry’s advertising illustrates a desire for a cashless society, statistics suggest that customers still have a strong preference for cash

Ron Delnevo, Managing Director, Bank Machine (UK)

The Future of Cash in Europe

This presentation compares the use of cash and cashless payments in Europe. It then asks: what are the economics of cash substitution, how will cash usage change in the future, and what are the main implications of this?

Rob Walker, Payment Systems Expert, Retail Banking Research (UK)

Changing cash cycles for a changed world

A study of how the cash cycle can be re-engineered (and has been in some countries) to reduce costs for all stakeholders, this presentation will also consider some of the pre-requisites and benefits of such an approach

Mike Bowen, Chairman – Cash Working Group, European Security Transport Association and Business Development Director, G4S Cash Services (UK)

Panel Discussion

15:30

Coffee & exhibits open

16:00

Industry Perspectives

The future for electronic banking
A review of the prospects for self-service, internet and mobile banking, considering their strenghts and weaknesses and encompassing a variety of perspectives including technology and risk.

Graham McKay, Executive Director – Europe, ATM Industry Association (UK)

The European ATM Market in 2009

This session will summarise the main trends in the European ATM market and highlight other key insights from RBR’s annual survey

Andrei Charniauski, Senior Research Analyst, Retail Banking Research (UK)

17:00

Final remarks and conference ends